At AzuFinres, we prioritize safeguarding your privacy and ensuring that your personal data is handled with the utmost care and in full compliance with privacy laws. This Privacy Policy is designed to inform you about how we collect, use, store, and disclose your data, as well as to inform you of your rights and our security practices. We encourage you to review this policy carefully to understand how your information is being managed.
In order to provide you with optimal service and functionality, AzuFinres collects a variety of personal information. This includes, but is not limited to:
• Identity Data : This can include your full name, date of birth, gender, and other personal identifiers.
• Contact Information : We collect your email address, phone number, mailing address, and other communication details that allow us to interact with you.
• Financial Data : For account transactions, payment method details, billing information, and related financial records.
• Technical Data : This includes IP addresses, login data, device identifiers, operating system details, browser type, and other technical elements that help us understand your usage patterns and provide better services.
• Profile Data : Your account credentials (such as your username, password, and preferences), as well as any personalized information you provide.
• Usage Data : This refers to details about how you interact with our website and services, including time spent on pages, purchase history, and your browsing activities.
• Marketing and Communications Data : We gather information about your preferences for receiving marketing communications and how you interact with those communications.
• Support Interaction Data : If you reach out to our customer support team, we collect information about the nature of your queries, any follow-up actions, and the content of the communication (including chat transcripts and phone call recordings).
• Cookies and Tracking Data : In line with our Cookies Policy, we use cookies to track your interactions with our website and enhance your experience.
AzuFinres collects your data through several methods, ensuring that we only collect what is necessary and relevant for the services we offer:
• Direct Interactions : This includes when you register for an account, place orders, make inquiries, or use our services.
• Automated Technologies : We use cookies, website analytics, and tracking pixels to gather data on your browsing behavior and interactions with our online platforms.
• Third-Party Sources : We may receive additional data about you from trusted third parties or publicly available sources to enrich the services we provide or to verify your identity.
It is important to note that some data we collect is mandatory and required either by law or for technical reasons to enable us to deliver our services efficiently.
We are committed to using your data only for legitimate purposes and in a manner that respects your privacy. Below are the primary ways we use your personal information:
• Service Delivery : We use your data to fulfill orders, process payments, and manage your account.
• Communication : We use your contact details to send order confirmations, updates, newsletters, or service-related notifications.
• Personalization : We may use your preferences and browsing data to personalize your experience with our website, products, or services, offering you tailored content and recommendations.
• Customer Support : When you reach out for assistance, we use your data to help resolve issues and improve our support services.
• Improvement of Services : Your usage data helps us understand how our services are being used, so we can continually improve user experience, performance, and functionality.
• Marketing : With your consent, we may use your data to send promotional emails or offers from us and selected partners. You can opt-out of marketing communications at any time.
We only use your data for the purposes outlined in this policy, and we ensure that our data collection and processing practices comply with applicable laws, including GDPR and other privacy regulations.
Under the General Data Protection Regulation (GDPR), AzuFinres is considered a Data Controller for the majority of the personal data collected. This means that we are responsible for determining how your personal information is processed and for ensuring its protection. However, in some instances, AzuFinres acts as a Data Processor. This means we process data on behalf of the data controller (for example, when processing user logs or handling data provided through our website’s forms or services). In these cases, we adhere to the instructions of the data controller and implement appropriate safeguards to protect your data.
Under data protection legislation, you have rights relating to your personal data. We process your personal information and manage electronic communications in compliance with the General Data Protection Regulation (GDPR, EU 2016/679) and the ePrivacy Directive (2002/58/EC), which regulate the secure handling of personal data and the use of cookies and similar technologies.
AzuFinres uses appropriate security measures to protect your personal data from loss, unauthorized access, misuse, alteration, or disclosure. It complies with PCI security standards to safeguard confidentiality, and all payment transactions are encrypted. You acknowledge that your personal data may be stored outside the European Economic Area.
We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements. Specific retention periods include:
• Account Data : Retained for as long as your account remains active. Upon account deletion, all personal data associated with the account will be removed.
• Customer Service Data : Kept for up to 3 years for support purposes.
• Transaction Data : Retained for up to 10 years for legal and auditing reasons.
• Voice Recordings : Retained for a maximum of 1 year.
When your personal data is no longer needed, we ensure it is securely deleted or anonymized in accordance with industry standards.
We will never share your personal information with third parties except in the following cases:
• With Your Consent : We may share data with third parties for specific purposes, such as fulfilling an order, providing customer support, or when required by law.
• Service Providers : We share your data with trusted service providers who help us deliver our services (e.g., payment processors, IT support). These providers are contractually obligated to safeguard your data and use it only for the specified purpose.
• Legal Requirements : We may disclose your data if required by law or in response to legal processes, such as a subpoena or court order, or to protect the rights, property, or safety of AzuFinres, our users, or others.
Under applicable data protection laws, you have a number of rights regarding your personal data:
• Right to Access : You can request a copy of the personal data we hold about you.
• Right to Rectification : You can update or correct any inaccurate or incomplete data we hold about you.
• Right to Erasure : You can request the deletion of your personal data when it is no longer necessary for us to retain it.
• Right to Restrict Processing : You can limit how we process your data in certain circumstances.
• Right to Object : You can object to certain data processing activities, including marketing communications.
If you would like to exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes, and an updated version will be posted on our website. By continuing to use our services after such updates, you accept the modified terms.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected] or +421 51230 29 54 (Mon–Fri, 08:00–23:00 GMT+2) or mail to Azure media s.r.o., Sibírska 12850/24, 080 01, Prešov, Slovakia.
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